HELP & SUPPORT

Help & Support

The minimum information needed to solve a problem while protecting your private records.

CONTACT

Domiary support

Hédéonix · Yeonsun Shin

info@hedeonix.com
01

Do I need an account?

No. Domiary works without an account, and home records and photos are stored on the device.

02

Where do I enter the postal code?

A postal code is a separate required field. You can type addresses from anywhere in the world.

03

Can I see every photo together?

Open the Photos tab to view all photos or filter them by home.

04

I forgot my backup passphrase.

Support cannot recover it. Keep the passphrase somewhere safe and separate.

05

Can I remove ads?

Use Remove Ads in Vault to make a one-time purchase or restore a previous purchase.

06

I see an encryption-key error.

Use the encrypted-backup recovery path shown in the app. Do not delete the app before recovery.